Frequently Asked Questions | TrafFix Devices

Take the frame assembly and rotate one of the pultrusion until it is shaped like a "+" sign. Insert one of the frame pultrusion into the anti-kiting strap on the back of the sign and slide upward into the bottom corner pocket. Now flex the same pultrusion and insert the other end into the top corner pocket. Rotate the sign 90°, flex the other pultrusion and insert one end into the corner pocket. Rotate 180°, flex the pultrusions and insert into the last available corner pocket.

How do I determine the amount of product that will fill a truck?

A traditional 48' trailer will accommodate 28 standard pallet spaces.

What can I use in my water wall to prevent water from freezing?

There are a number of additives which can be used to prevent freezing of water in our Water Barriers. Please see our Water Freezing Prevention guide.

How much water does it take to fill a TrafFix Water Wall™?

Approximately 133 US gallons (503.5 liters). That will bring the total weight of the TrafFix Water-Wall® to 1,110 lbs (53.5 kg). When empty, the Water-Wall weighs only 80 lbs. 1 gal (3.8 L) water ≈ 8.35 lbs (3.8 kg).

How do I install the 22018-FLG TrafFix flag assembly on my sign?

The flag assembly comes on a stub which needs to be removed by loosening (4) nuts and bolts. Slide the stub out of the flag assembly. Slide flag assembly onto the vertical pultrusions approximately 6" from the top of the sign. Tighten nuts and bolts.

How big is the center hole of a base?

Tube bases are approximately 4" in diameter and cone bases are approximately 8" in diameter.

How do I put a light on a barricade?

Remove bolt and nut from one set of legs on a folding barricade
Replace bolt and nut with barricade light bolt and the barricade light
Tighten as desired

What is the difference between Engineer Grade (EG), High Intensity Prismatic (HIP), and Diamond Grade (DG) Sheeting?

They are generic descriptors or brand names defining the different levels of performance of retroreflective sheeting. EG is the lowest performing, returning the least amount of light to the motorist. HI is the middle performing retroreflective material and is the most commonly specified. DG is a brand name and returns the most amount of light to the motorist. State DOT's will specify different levels of performance on different devices. It is always good to check with your local traffic engineer to determine which retroreflective material should go on your device.

How tall is your cone/tube?

The Looper and Grabber Tubes have an overall height of 48", which includes the handle. The effective height is 42", which is the measurement from the bottom of the tube to the beginning of the handle. These measurements are consistent with the Grabber and Looper Cones.

How can I patch a SLED/Sentry/Water Wall if it has been punctured.

Watch our Water-Filled Barrier Repair Walkthrough for a quick tutorial on how best to patch holes in your Water-Filled Barriers.

Can I track my order?

Contact our Customer Service Department and they can provide you with the tracking number if it is a parcel shipment and a pro number if it is a LTL or truck-load shipment.
Call us at (949) 361-5663 or send us an e-mail.

How do I measure on my truck to determine the correct Fast-Trak needed for my Scorpion TMA?

Measure the overhang from truck frame end to end of truck bed and add 6". Round up that measurement to the nearest size available. Available sizes are: 6", 12", 18", 24", 30" and 36". Custom sizes available upon request.

Are there pictures of different trucks outfitted with Scorpion TMA?

We have many pictures of different styles of trucks with Scorpion TMA. However, please send us a picture of your truck so we can better assist you.

Can I substitute a Sentry module in place of a SLED Module?

No, the SLED modules are always yellow.

Who or what is Vizcon?

VizCon is a division of TrafFix Devices, Inc. VizCon sells traffic control products into the specialty tool, industrial safety, and first responders markets. VizCon does not sell attenuation products.

Oh no! My Scorpion got hit! Who can help me determine the parts that are needed to repair it?

How do I know if my Scorpion is totaled?

Contact the TrafFix Devices Engineering Department at (949) 361-5663

I need a freight quote. How long will it take?

Once you provide our Customer Service Department with the products you want to order, we will have a freight quote back to you ASAP. Please allow a minimum of 2 hours for us to send you a quote during regular business hours.

Can I pay with a credit card?

Of course! We accept Visa, MasterCard, and American Express and there will be a 3% convenience fee per order.

I need a Scorpion Attenuator, how much does my truck need to weigh?

We recommend 20,500 lbs. (9,298.64 kg) curb weight.

How do I get a Credit Account set up with TrafFix Devices?

Contact your local TrafFix Devices Regional Manager for your territory. Don't know who your Regional Manager is? Find out who they are here.

What size Telspar Post do I use with the Phoenix Base? What is the size of the Phoenix Base receiver?

The post outer dimension should be 2" as the receiver has a 2" inner dimension.

How large or small do your Barrier Buster barrier clamps go?

The small Barrier Buster is adjustable from 5 ½" to 12" and the large is adjustable from 8 ½" to 15".

How do I return an item for credit?

Contact Customer Service to get a Return Material Authorization.
Call us at (949) 361-5663 or send us an e-mail.
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How do I return items shipped incorrectly?

Contact Customer Service at (949) 361-5663 or send them an e-mail.
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Are any of your products patented?

Jack Kulp and TrafFix Devices have secured close to 100 patents over the last 28 years and nearly half of those are still active. TrafFix Devices has over 30 registered product brand names like: Scorpion® Towable Attenuator, Scorpion® Truck Mounted Attenuator, TrafFix Big Buster® Sign Stand, Enviro-Cone®, Grabber-Cone® TrafFix Looper Cone®, TrafFix Looper Tube®, and Compressor® Attenuator to name a few. The registered and trade-marked brands, totaling nearly 50 have become household names in the global traffic control market, known for quality and compliance to standards.

Can I arrange my own freight / 3rd party freight?

You sure can! Simply communicate with our Customer Service Department and let them know that you will be arranging for your own freight hauler. We will need to let you know when your shipment is ready for pick-up and from which location.

What is a Freight and Drop charge?

Freight and Drop freight charges occur when your order is shipped in a truck with other TDI customer orders and the amount you are invoiced is determined by the sharing of the total truck freight charges. This method normally will take longer than LTL shipments; however, we use contract haulers so the likelihood of damaged shipments is greatly reduced.

What is a LTL charge?

LTL stands for Less than Truckload. Your products are loaded on a truck with other non-TrafFix Devices products shipping to similar locations. The LTL hauler determines the amount charged.

What is an Estimated Ship Date on my order acknowledgement?

After placing an order with us, you will receive an order acknowledgement which will provide an estimated ship date for each line item. The Estimated Ship Date is the projected date that your item will be available to be picked up and shipped to you. We work our tails off to meet that date. The Estimated Ship Date does not include the transit time to get your product from our plant to your location.

Are any of your products made from recycled material?

Yes, all of our rubber bases are made from recycled rubber tires. We are proud to have recycled more than 10 million pounds of tires in 2013 alone.
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Why are TrafFix Devices products more expensive than other companies?

Primarily because our products are made to last! The quality of our products is unmatched in the industry. We mold our walls thicker, have better UV inhibitors, and design our products to be the best. Our products can easily take multiple impacts by vehicles and continue to perform on the roadways around the world.

Are TrafFix Devices products made in the USA?

Yes, and we are proud to make our product in the USA. We blow and roto-mold our plastic products in Fairfield, Iowa, and we assemble our attenuation products at our Headquarters in San Clemente, CA. All of our rubber bases are manufactured from recycled rubber in Adelanto, CA. In total, these products account for more than 90% of everything we manufacture and sell.

Do TrafFix Devices products meet MUTCD?

Yes, the products that we manufacture are engineered to meet the latest requirements of the Manual on Uniform Traffic Control Devices.
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Do TrafFix Devices products meet NCHRP 350 REPORT?

Yes, the NCHRP 350 requirements are the Crash-worthy performance requirements of products on the road and in the construction work zone. All of the TrafFix Devices products are engineered to meet or exceed these requirements.
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Do TrafFix Devices products meet MASH?

MASH is a new crash-worthy requirement that is still under consideration by the FHWA (US Federal Highway Administration). As of August 2015, no implementation dates have been set. It is our intent to have our products tested to meet the new MASH requirements once the standard has been finalized.
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Can I mix different sand barrels from different manufacturers within the same array?

Yes. It is important that you check the FHWA barrel array drawing to ensure that the correct barrels are used in the correct locations.
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Who do I contact for TMA / TA Warranty Repairs or support?

Factory Repair Support: Engineering Department
Authorized Factory Warranty Repair: Customer Service Department
Call us at (949) 361-5663 or send us an e-mail.

I am a re-seller, why did you charge me sales tax?

If you have a valid resale certificate, you should not be paying tax. Please contact our Accounting Department so we can get your resale certificate on file and change your customer status.
Call us at (949) 361-5663 or send us an e-mail.

I need to get high resolution images for my web-site, catalog, flyer. Who do I contact for this?

Contact Tom McKeown, Marketing Manager, at tmckeown@traffixdevices.com.

Do you make rigid signs?

No, we do not. We only manufacture vinyl and mesh roll-up signs.